Providing customers with quality service remains a top priority for businesses across industries, from answering questions and troubleshooting issues to facilitating online orders. As businesses scale operations and expand offerings globally to compete, the demand for seamless customer service grows exponentially. Searching knowledge base articles or navigating complex phone trees can be a…
]]>Employing retrieval-augmented generation (RAG) is an effective strategy for ensuring large language model (LLM) responses are up-to-date and not hallucinated. While various retrieval strategies can improve the recall of documents for generation, there is no one-size-fits-all approach. The retrieval pipeline depends on your data, from hyperparameters like the chunk size…
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