Speech AI Spotlight: Reimagine Customer Service with Virtual Agents – NVIDIA Technical Blog News and tutorials for developers, data scientists, and IT admins 2025-04-02T18:57:57Z http://www.open-lab.net/blog/feed/ Sirisha Rella <![CDATA[Speech AI Spotlight: Reimagine Customer Service with Virtual Agents]]> http://www.open-lab.net/blog/?p=58387 2023-06-12T08:23:40Z 2022-12-14T18:00:00Z Virtual agents or voice-enabled assistants have been around for quite some time. But in the last decade, their usefulness and popularity have exploded with the...]]> Virtual agents or voice-enabled assistants have been around for quite some time. But in the last decade, their usefulness and popularity have exploded with the...Customer service representatives working

Virtual agents or voice-enabled assistants have been around for quite some time. But in the last decade, their usefulness and popularity have exploded with the use of AI. According to Gartner, virtual assistants will automate up to 75% of tasks for call center agents by 2025�Cup from 30% in 2021. This translates to a better experience for both contact center agents and customers.

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